In a first of its kind for England, the West Midlands Grand Rail Collaboration (GRC) has been established to ensure a close working relationship across the rail industry to coordinate improvements which will ultimately enhance passenger satisfaction.
List view / Grid view
Filter the results
The UK's ORR has released a new way of measuring punctuality which is hoped will help the industry focus on boosting performance for passengers.
New changes have been announced by the UK's Department for Transport (DfT) that will give passengers simpler, cheaper fares thanks to an overhaul of the ticketing process.
Taking over from Virgin, First Trenitalia will run services on the West Coast Main Line, with passengers set to benefit from more seats, extra services, simplified fares and station upgrades.
Ahead of the arrival of brand new trains, unit 142005 has completed its final day of service for UK train operator, Northern, after it clocked-up more than three million miles of customer journeys.
The first nine trains in a ￡500 million new fleet for local rail services will start carrying customers from the 1 July 2019, Northern have announced.
Key improvements made by the rail industry in recent years have been reflected in scores from a satisfaction survey of 28,000 passengers published by Transport Focus.
Following months of consultation with passengers, businesses and communities, Britain’s Rail Delivery Group (the RDG) has submitted proposals to the Williams Review that would create a generational step-change in accountability and customer focus.
The way the UK runs its railway is often at the centre of high-profile discussions. Some recent operational challenges have led to criticism of the system and a review of the sector. Despite this, there are ambitious plans to ensure the rail system continues to benefit passengers and support freight.…
Passengers will benefit from an 80 per cent increase in the number of morning peak seats into Nottingham, Lincoln and St Pancras.
From April 2019 and as part of an ongoing plan to improve performance and reduce delays, Britain’s train operators and Network Rail will publish new measures of train punctuality.
A new reports highlights that for many, a perceived lack of ‘customer-focus’ leads passengers to believe the system is mostly based around the needs of the railway rather than those of passengers.